![]() To perform these tasks, refer to the following sections. ![]() If the firewall settings are correctly configured or the problem persists, identify and fix network connectivity issues. If the problem persists, check firewall settings. To resolve this issue, increase available memory on the Remote Desktop license server if needed. Resolution steps for the following event IDs: 7, 15 To resolve this issue, check the event ID, and then view the troubleshooting information for that event in the sections below. RDS CALs are installed onto a license server by using the Remote Desktop Licensing Manager tool. If an appropriate RDS CAL is available from a license server, the RDS CAL is issued to the client, and the client will be able to connect to the RD Session Host server. The RD Session Host server then requests an RDS CAL from a Remote Desktop license server on behalf of the client attempting to connect to the RD Session Host server. When a client-either a user or a device-connects to a Remote Desktop Session Host server, the RD Session Host server determines if a Remote Desktop Services client access license (RDS CAL) is needed.
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